Frequently Asked Questions about All Custom Content Service

Is this a membership or a one-time payment?

We do not require a membership to get started, however, if you need ongoing transcription service on a monthly basis, we do have an option for that. Contact us to find out more.

Do you do any light editing while transcribing?

All transcription projects are delivered as “cleaned up” transcriptions which means that the basic patterns of speech are eliminated. The um’s and uh’s are removed, unless you request otherwise.

Do you charge by the audio hour or by the word?

We charge by the audio minute.

What is your turnaround time for transcripts?

Your transcripts will be completed within 72 hours from the time we accept your project.

What payment method do you accept and how do you bill?

At this time we only bill through and accept PayPal. Through PayPal you can pay using money within your PayPal account. You can pay with an echeck or with a credit card.

Can I sign up for just 1 month to see how the service goes?

There are no contracts or minimum membership requirements. You can cancel your membership at anytime.

Is there an extra fee to process and transcribe the audio portion of a video?

No, we will transcribe your video at no extra charge.

How do you accept audio files and how do you deliver the transcripts?

Most file formats are acceptable including most video files. However, MP3 is the easiest to receive. All transcriptions are delivered as .doc and .pdf files unless another supported file format is requested.

What topics do you write about?

We create content on a wide variety of subjects and if you’re ever in doubt just contact us.

How quickly will my project be completed?

Turnaround times will vary, depending on the amount of work involved in creating the best quality content for you. When you submit a service request, you will have space to provide us with your project due date. We will take that into account and let you know if we can meet that deadline.

Can I proofread my own work and get a discount?

An integral part of our quality-assurance process is completed during the proofreading stage. In order to ensure the best quality content possible, we are unable to remove this from your service and cannot offer a discount for self-proofreading.

Can I do my own research and get a discount?

If you have already completed some or all of the research needed to create your content, we will be happy to work with what you have. However, it will not reduce the cost of your project.

When do I pay you?

For first-time or large projects, we require a 50% deposit up front. Once our working relationship has been established, you may be able to pay for work upon completion. For ongoing work, you can save some money by signing up for one of our monthly membership services.

How do I pay you?

You will be invoiced via PayPal, a secure third-party payment processor. Through your account, you will be able to make a payment from your credit card or bank account. If you don’t have a PayPal account, you can set one up for free here.

How many rewrites/edits do I get with my order?

Your All Custom Content automatically comes with ONE optional rewrite within the guidelines you set out when we first started your projects. We want to ensure that you are completely satisfied with your content.

Do you offer any guarantees on your work?

We pride ourselves on quality work. We consult with you to ensure we complete your project to your specifications. In addition, we offer one optional rewrite with each project. Because of the labor-intensive nature of content creation, we are unable to offer refunds.

Is this a membership or a one-time payment?

We do not require a membership to get started, however, if you need ongoing transcription service on a monthly basis, we do have an option for that. Contact us to find out more.

Do you do any light editing while transcribing?

All transcription projects are delivered as “cleaned up” transcriptions which means that the basic patterns of speech are eliminated. The um’s and uh’s are removed, unless you request otherwise.

Do you charge by the audio hour or by the word?

We charge by the audio minute.

What is your turnaround time for transcripts?

Your transcripts will be completed within 72 hours from the time we accept your project.

What payment method do you accept and how do you bill?

At this time we only bill through and accept PayPal. Through PayPal you can pay using money within your PayPal account. You can pay with an echeck or with a credit card.

Can I sign up for just 1 month to see how the service goes?

There are no contracts or minimum membership requirements. You can cancel your membership at anytime.

Is there an extra fee to process and transcribe the audio portion of a video?

No, we will transcribe your video at no extra charge.

How do you accept audio files and how do you deliver the transcripts?

Most file formats are acceptable including most video files. However, MP3 is the easiest to receive. All transcriptions are delivered as .doc and .pdf files unless another supported file format is requested.

What topics do you write about?

We create content on a wide variety of subjects and if you’re ever in doubt just contact us.

How quickly will my project be completed?

Turnaround times will vary, depending on the amount of work involved in creating the best quality content for you. When you submit a service request, you will have space to provide us with your project due date. We will take that into account and let you know if we can meet that deadline.

Can I proofread my own work and get a discount?

An integral part of our quality-assurance process is completed during the proofreading stage. In order to ensure the best quality content possible, we are unable to remove this from your service and cannot offer a discount for self-proofreading.

Can I do my own research and get a discount?

If you have already completed some or all of the research needed to create your content, we will be happy to work with what you have. However, it will not reduce the cost of your project.

When do I pay you?

For first-time or large projects, we require a 50% deposit up front. Once our working relationship has been established, you may be able to pay for work upon completion. For ongoing work, you can save some money by signing up for one of our monthly membership services.

How do I pay you?

You will be invoiced via PayPal, a secure third-party payment processor. Through your account, you will be able to make a payment from your credit card or bank account. If you don’t have a PayPal account, you can set one up for free here.

How many rewrites/edits do I get with my order?

Your All Custom Content automatically comes with ONE optional rewrite within the guidelines you set out when we first started your projects. We want to ensure that you are completely satisfied with your content.

Do you offer any guarantees on your work?

We pride ourselves on quality work. We consult with you to ensure we complete your project to your specifications. In addition, we offer one optional rewrite with each project. Because of the labor-intensive nature of content creation, we are unable to offer refunds.